Customer Service:Payment Options & FAQs
- FAQs
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Questions
- Do you offer payment plans?
- Can I just make monthly payments?
- How much will I have to pay and when do I have to pay it?
- If my procedure will take more than one appointment, can I split my portion to pay in increments of the visits?
- Do you offer an additional discount if I pay with cash?
- Why am I receiving a statement if I paid what you asked me to pay on my visits?
- Why can't I understand my statement?
- Can I write a post dated check?
- Can someone other than the patient be responsible for payment?
- Why is treatment so expensive?
Answers
Do you offer payment plans?
We have several options for payment. We accept cash, check, credit cards, money orders as well as Dental Payment Plan. Dental Payment Plan is a great option since it offers interest free plans. This is a financing option that can be applied for in advance or at the time of service. We are able to determine the amount you are qualified for immediately and discuss the best interest options determined by the amount of purchase.
Back to questionsCan I just make monthly payments?
Dental Payment Plan is a perfect opportunity to make monthly payments and offers interest free plans in some cases.
Back to questionsHow much will I have to pay and when do I have to pay it?
We do our very best to ensure that there are no surprises. It is sometimes difficult to determine exactly what your portion to pay will be due to the various plans created between insurance companies and employers. We recommend taking a moment to contact your insurance company or discounted plan when applicable to inquire your cost for the first visit. You will find the general dental codes you may expect in the "my first visit" area. At your initial visit, we will present to you an itemized list of your needs for future visits with the universal dental code. This will give you of an estimated cost for per visit and will list each code that will be billed. This will give you opportunity to verify with your insurance company also. It is expected that we will collect your portion of the fees at the time of service.
Back to questionsIf my procedure will take more than one appointment, can I split my portion to pay in increments of the visits?
Dental Payment Plan is a perfect opportunity to make partial payments and can even be distributed monthly.
Back to questionsDo you offer an additional discount if I pay with cash?
Due to the other discounts we honor with insurance and discount plans, we are unable to honor an additional discount when a payment is made with cash.
Back to questionsWhy am I receiving a statement if I paid what you asked me to pay on my visits?
We do our very best to ensure that there are no surprises however, it can be difficult to determine exactly what your portion to pay will be. This is due to the various plans created between insurance companies and employers. We will give you of an estimated cost for each visit in advance. If for some reason, the insurance does not pay the amount we have estimated they will pay, this will result in a balance due and you will begin receiving statements.
Back to questionsWhy can't I understand my statement?
We understand statements can be very confusing. Please review our "my statement" area for detailed information.
Back to questionsCan I write a post dated check?
Due to legalities, we are unable to accept post dated checks however, we do offer Dental Payment Plan that would allow you to make payment at a later date.
Back to questionsCan someone other than the patient be responsible for payment?
Yes. The person that will take financial responsibility for the account must be over eighteen years of age and present upon the first visit in order to complete the financial agreement. No persons that have not signed this agreement can be responsible for the account balance. After the initial visit, the responsible party does not have to be present and payment can be brought in by the patient at the time of service.
Back to questionsWhy is treatment so expensive?
The cost to provide healthcare continues to increase. We use a national average to ensure our fees are reasonable in comparison with others.
Back to questions
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- Payment Policy
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Payment for today's visit and your future visits are due at the time of treatment.
Payment Options
Cash - includes money orders and personal checks.
Credit Card - to include Visa, Master Card, American Express and Discover.
Dental Payment Plan - a great way to get the care you need at time it's needed. Click on the Dental Payment Plan below this section for more information.It is Your Responsibility to pay your estimated portion for services at the time you receive them, regardless of any dental insurance benefits. We will provide monthly statements on accounts that have a balance.
Unpaid account balances greater than 61 days will be charged a finance charge of 1.75% per month (21% APR).
In the event of non-payment, you will be responsible for any collection and/or legal fees associated with the collection of the balance due. The collection fee is 21% of the total balance turned over to an outside agency.
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- Wells Fargo Health Advantage
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A separate line of credit that is offered to cover your entire family's dental care needs.
- Financing plans that allow patients to pay for care over time.
- A variety of redecued rate and no-interest option payment terms.
- A quick in-office or online application process.
- Convenient monthly payments.
- An easy-to-use online bill payment option.
Click here to apply for Wells Fargo Health Advantage.
Financing provided by Wells Fargo Financial National Bank, a subsidiary of Wells Fargo Financial. Wells Fargo Financial is an affiliate of Wells Fargo Bank, N.A.
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- Dental Care Advantage
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Carus Dental offers the Dental Care Advantage discount program which provides discounts on dental, vision, chiropractic and hearing care as well as prescription drug discounts. For a small monthly or yearly fee, members of the discount program receive significant savings on services when members see a participating provider.
How to Enroll
Enrolling in Dental Care Advantage is quick and convenient. You can enroll today by calling 1-888-540-9488. Or you can download and complete the Enrollment Form and bring it to your nearest Carus Dental office.
The program is open to anyone 54 and younger. For those ages 55 and older, we offer Dental Care Advantage Senior Program (click on the link below).
You can choose to enroll on a month-to-month or yearly basis.
- For individuals, the fee is $5/month or $48/year.
- For couples, the fee is $7.48/month or $78/year.
- For families, the fee is $9.98/month or $98/year.
Dental Care Advantage Offerings
Dental Care Advantage is offered by Carus Dental and administered through American Dental Professional Services.
- Save 30% on x-rays, dental cleanings, fillings, crowns, dentures, oral surgery or additional dental services.*
- Save 5-55% on eye care services.*
- Save up to 50% on chiropractic services.*
- Save 30-60% on hearing care services.*
- Save 20% (on brand-name drugs) and 55% (on generic drugs).*
- There are no claims to fill out and no waiting periods.
*For more details, see our electronic Dental Care Advantage Brochure.
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- Dental Care Advantage Senior Program
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Carus Dental offers the Dental Care Advantage Senior Program which provides discounts on dental, vision, chiropractic and hearing care for members ages 55 and over. For a small monthly or yearly fee, members of the discount program receive significant savings on services when members see a participating provider.
How to Enroll
Enrolling in Dental Care Advantage Senior Program is quick and convenient. You can enroll today by calling 1-888-540-9488. Or you can download and complete the Enrollment Form and bring it to your nearest Carus Dental office.
The program is open to anyone age 55+. You can choose to enroll on a month-to-month or yearly basis. For individual enrollment, the fee is $4/month or $42/year. For couples, the fee is $6.50/month or $74/year.
Senior Program Offerings
Dental Care Advantage is offered by Carus Dental and administered through American Dental Professional Services.
- Save 30% on x-rays, dental cleanings, fillings, crowns, dentures, oral surgery or additional dental services.*
- Save 5-55% on eye care services.*
- Save up to 50% on chiropractic services.*
- Save 30-60% on hearing care services.*
- There are no claims to fill out and no waiting periods.
*For more details, see our electronic Dental Care Advantage Senior Program Brochure.
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- Dental Care Advantage Participating Providers
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All of Carus Dental dentists and specialists are participating providers for the program. Click on the Doctors & Locations tab to find the Carus Dental most convenient for you or click on the Request an Appointment button at the top of each page.
Click here to find participating Pharmacy, Vision and Chiropractic providers.
Hearing care providers are offered through EPIC Hearing Health Care. You may contact the EPIC Hearing Team for more information on hearing benefits and providers in your area after receiving your member ID card.
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